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FAQs Of Outdoor Lights


Q: Do you have a minimum order quantity?

A: Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website.

Q: Can I have a sample order for light?

A: Yes, we welcome sample order to test and check quality.

Q: What kinds of payment methods do you accept?

A: You can make the payment to our bank account, Western Union. 30% deposit in advance, 70% balance before shipping.

Q:Are your lights ETL approved ?

A: Yes, we also have UL, CE, ROHS, ISO certifications, etc. and you can expect that from all lights. We also can provide most documentation for you if you need.

Q:Is it OK to laser my logo on light product?

A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

Q: What is the average lead time?

A: For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

Q:Do you offer guarantee for the products?

A: Yes. Eurborn provides a two year warranty from the date of purchase. If your light fixture has problems within the warranty period, please contact us with photographs and your order number. If you want to learn more about guarantee, please click here.

Q: Do you guarantee safe and secure delivery of products?

A: Yes, we always use high quality export packaging. Our standard package is nature brown color box. Specialist packaging and non-standard packing requirements may incur an additional charge.

Q: How about the shipping fees?

A: The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By sea freight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.